Frequently Asked Questions (FAQ)
Welcome to the Casalyly FAQ page! Below, you’ll find answers to some of the most common questions we receive. If you need further assistance, feel free to contact us directly.
Ordering & Payment
1. How do I place an order?
To place an order, browse our collection, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
2. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are encrypted to protect your information.
3. Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible. While we’ll do our best to accommodate your request, changes may not be possible once the order has been processed.
Shipping & Delivery
4. How much does shipping cost?
We offer free shipping to the United States and several other countries.
5. When will my order arrive?
Orders typically arrive within 2-5 business days, depending on your location. You’ll receive a confirmation email with a tracking number once your order has shipped.
6. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary depending on the destination.
Returns & Exchanges
7. What is your return policy?
We offer a 48-hour return window from the time of purchase. To initiate a return, respond to the customer support prompt within this timeframe. Please ensure that items are in their original condition and packaging.
8. How do I start a return?
If you meet the 48-hour return window, reply to the customer support prompt you received upon purchase. Our team will provide you with a return authorization and instructions.
9. Are there any items that cannot be returned?
Certain items, including personalized products, final sale items, and gift cards, cannot be returned. These items will be clearly marked on the product page.
Products & Stock
10. Are your products sustainably sourced?
Yes, many of our products are made from eco-friendly materials and are sustainably sourced. We strive to offer products that are both beautiful and environmentally responsible.
11. What if an item I want is out of stock?
If an item is out of stock, you can sign up to be notified when it’s back. Enter your email on the product page to receive an alert.
12. Do you offer customization options?
Some of our products can be customized. Please check the product description for details on available customization options.
Account & Support
13. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a quicker checkout process.
14. How do I reset my password?
If you’ve forgotten your password, you can reset it by clicking the “Forgot Password?” link on the login page. Follow the instructions to create a new password.
15. How can I contact customer service?
You can reach our customer service team via email at info.casalyly@gmail.com, or through our live chat.
Promotions & Discounts
16. Do you offer discounts or promotions?
Yes, we regularly run promotions and discounts. Sign up for our newsletter and follow us on social media to stay updated on the latest offers.
17. Can I use more than one discount code on my order?
Only one discount code can be applied per order. Be sure to choose the code that provides the best value.
18. How do I apply a discount code?
Enter your discount code at checkout in the “Promo Code” box, and the discount will be applied to your order total.
If you have more questions or need assistance, don’t hesitate to contact us. We’re here to help you make your home a sanctuary with Casalyly.
