Return Policy

At Casalyly, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your items, our return policy is designed to make the process as straightforward as possible.

Eligibility for Returns

  • Return Window:
    Returns must be initiated within 48 hours of purchase. To start a return, you must respond to the customer support prompt received after your purchase.
  • Condition of Items:
    Items must be returned in their original condition, unused, and in the original packaging. Any product that has been used, damaged, or altered is not eligible for return.
  • Non-Returnable Items:
    Please note that certain items are non-returnable, including:
  • Personalized or custom-made products
  • Gift cards
  • Final sale items

How to Initiate a Return

  1. Contact Customer Support:
    To initiate a return, reply to the customer support prompt you received upon purchase. You can also reach out directly via email at info.casalyly@gmail.com with your order details.
  2. Receive Return Authorization:
    Once you contact us, our customer support team will review your request and, if eligible, provide you with a return authorization and instructions on how to send your item back.
  3. Return Shipping:
    Customers are responsible for return shipping costs unless the item received was incorrect or damaged. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refund Process

  • Processing Time:
    Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.
  • Refund Amount:
    The refund will cover the cost of the returned item(s) only. Shipping fees are non-refundable unless the return is due to an error on our part.
  • Exchanges:
    If you prefer to exchange your item for a different product, please let us know when initiating the return. We will provide instructions on how to proceed with the exchange.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us immediately at info.casalyly@gmail.com. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to reach out to our customer service team:

We’re here to help make your shopping experience with Casalyly as seamless as possible. Thank you for choosing us for your home needs!